Shipping Policy
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
The Mainstreet Gear accepts no returns and offers no refunds.
4. Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
5. Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
6. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
7. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
8. P.O. Box Shipping
Mainstreet Gear will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
9. Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
10. Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
11. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
12. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
13. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
14. Duties & Taxes
14.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
14.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
15. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
15.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
15.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
15. Customer service
For all customer service enquiries, please email us at support@mnstgear.com
10. If any discrepancy in the delivery and/or delivered product is found (issues with sizes, quality, wrong product) then the issue needs to be raised within 24 hours of the same, else we would not be able to fetch the POD from our courier partners and won't stand liable.